Judge Fite Dashboard FAQs

This document is updated periodically. Last update 2/11/2014.

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General


I don't know how to use the dashboard.
Go to the dashboard Training tab, where you will find a whole list of short videos walking you through how to use most features of the dashboard. The videos are listed in order or very general to more specific, building upon knowledge. If you're looking for a training video on a specific topic or feature that isn't covered in that list, send a suggestion to marketing@judgefite.com. Need an answer to a specific question? Contact Marketing.

I don't remember my password.
We no longer have access to your password, but we can reset it for you. Contact your AA who can assign you a new password, or if they are not available contact Marketing. Because we do not have access to your password, we also cannot log into your account, unless you give us the password (for example when you need some specific types of tech support). You always have the ability to edit your own password under My Profile > Edit My Contact Information.

Can you see my contacts?
Unless we can log into your account (which in most cases we cannot unless you've specifically given us your password for tech support help), we do not have access to any of your contacts. Each person only has access to their own account and their own contacts.

Profile

I can't get my new profile photo to upload.
Make sure that your photo is sized no more than 200 x 400 pixels.  If you continue to have problems after insuring that your photo is sized properly, email it as an attachment to marketing@judgefite.com.


I did "Edit My Profile" under "My Profile", but I don't see my updated information.
Bio updates have to go through a verification process, which we try to make sure is done several times every week day.  If it's been a full business day, email marketing@judgefite.com so we can see if it's stuck, or you need to submit your revisions again.

My free agent IDX website isn't pulling up.
If your free agent IDX website isn't pulling up, or if it flips over to our company's public website, have your AA or Manager edit your profile and make sure the "Agent IDX Website" box is checked. If they are not available you can contact Marketing to check this.

eGreetings

I pasted a picture into an email, but when my recipient received it, there was just a big blank spot.
To insert an image into an email, you need to use the "insert image" icon that is in the editing toolbar of the email message setup screen.  If you tried to do something like copy and paste from Word, you may think the image is there but it won't really be saved to send.  Check the how-to video on the Training tab to see how to use the insert image icon.


If you set up your email correctly using an image URL, it's most likely that your recipient needs to do something on their end to allow images in your message to show.  This is a safety feature that many people and many email systems have by default.


My recipient said they never received my email.
Most likely, your email address is being blocked by their spam filters.  Some ISPs can even run spam filters and remove your message before your email ever makes it to their "spam" or "junk mail" folder on their email reading program.  This can even happen with emails that you send to a personal email address outside of your judgefite.com one - such as myname@att.net.


Sometimes, words in your subject line can trigger spam filters.  Things such as FREE! are known triggers.  The April 2012 Fite Focus (on the dashboard under the "Company" tab) has an article about spam, which lists some of these subject line mistakes.


The best way to prevent this from occurring is to never mark email from another Judge Fite agent or staff as spam (since one email getting marked as spam could potentially affect the whole company); and to never send emails that some of your recipients might consider spamm-ish and mark as spam.  Highly relevant content that your contacts want to receive, and audience who has requested to receive email from you, is the best defense.

Listings

"My listings" aren't appearing up in my dashboard or on my free agent IDX website.
Make sure that your agent license # is showing properly when you go to My Profile > Edit My Contact Information.  If it is not, ask your AA or Manager to update it for you.


No property information at all is showing up when I go to Properties and perform a search.
On rare occasions during the day, the web developer may be making an update.  An automatic server update also happens every night overnight, hours may vary.  If you still aren't seeing any property information at other times, ask your AA to go in and edit your profile and make sure that there is a checkmark next to Texas as the MLS.


Where do listings feed from?
They feed from NTREIS.

How often is the feed updated?
Currently it is updated twice per day.


I have a new listing but it's not on the dashboard yet.
Once the listing has been uploaded to MLS, it can take up to 48 hours to appear on the dashboard, depending upon how quickly MLS makes it available for our feed to pick it up.  If it has been 48 hours, contact marketing@judgefite.com with the MLS number and we will have our web developer check into it for you.


My listing is missing photos that are on MLS.
This is usually a glitch in the data feed, and when it happens to one listing it randomly affects many.  Let us know at marketing@judgefite.com and we will contact our web developer to reset the feed.


I can't figure out what to do with "open houses" under the Properties tab.
That feature isn't live yet.  We will let everyone know when it's updated by the developer.

I can't figure out what to do with "office tours" under the Properties tab.
That feature isn't live yet.  We will let everyone know when it's updated by the developer.

 

Don't find what you're looking for? Email your question to marketing@judgefite.com.